![]() The Team plan costs $19 per user, per month billed annually and offers 8/5 email support from the Zendesk team. Still, it offers low-cost options, like a starting plan at only $19 per user, per month, and these features just present an opportunity to scale as necessary, which is why we still consider it the best option for customer service. The Enterprise plan, for example, costs $99 per user, per month, which is more than double the cost of Zoho Desk's most expensive plan at only $40 per user, per month. This is largely due to the fact that many features are relegated to the more expensive plans, which are pretty high up there for the industry. The only category Zendesk Support suffered in was its pricing options, which scored a notably low 3.2/5 in our research. This is largely due to it having the largest support feature catalog, with a score of 4.6/5, and excellent customization options, also scoring top marks with a 4.6/5 in our research. It scores an impressive 4.7 overall, beating out the likes of Freshdesk (4.5/5) and Zoho Desk (4.5/5) for the top spot. JZendesk says it will be acquired by a consortium of private equity firms led by Hellman and Friedman and Permira in a $10.2 billion deal.If you're just looking for a CRM to help your customer support efforts, Zendesk is the best helpdesk software you can get, according to our research. JThe Wall Street Journal reports that Zendesk is in talks to settle with Jana Partners, which could involve Mikkel Svane stepping down as chief executive and some changes to the board. Says it would hold its annual shareholder meeting on Aug. JZendesk says it would continue as an independent public company after it completed a business review. JJana says it intends to sue Zendesk after it failed to set a date for its 2022 annual meeting. MaJana urges Zendesk shareholders to vote its four nominees to the software firm's board at the company's annual meeting. Zendesk says its investors rejected a proposed takeover of Momentive Global and that it terminated the merger agreement. ![]() Jana nominates four directors to Zendesk board, arguing the company must be rehabilitated after an unpopular attempt to buy Momentive Global. ![]() Proxy advisory firms Institutional Shareholder Services and Glass, Lewis & Co tell investors in Zendesk to vote against the takeover of Momentive Global, calling it too risky. The offer was in the range of $127 to $132 per share in cash. Zendesk rejects a bid from unnamed private equity firms for as much $16 billion. Investor Janus Henderson Investors joins Jana to oppose Zendesk's Momentive deal. In a letter to Zendesk board, activist investor Jana Partners urges the firm to abandon a deal to buy Momentive Global. Below is a timeline of the major events in the past few months: Date Development Zendesk says it will buy owner of popular SurveyMonkey platform Momentive Global Inc in an all-stock deal valued at around $4 billion. The deal brings to an end months-long saga for the San Francisco-based software firm, which has been under pressure from investor Jana Partners to sell itself. June 24 (Reuters) - Zendesk Inc is set to be taken private by investment firms led by Hellman and Friedman in a $10.2 billion deal, a steep discount to the prior offer that valued the software firm at as much as $16 billion.
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